Tired & well travelled

Tired & well travelled

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This is my ultimate footwear. I live & work in a seaside resort and these poor sandals have seen me through it all.

It is not often you find that perfect pair for you but I did. I found these sandals on sale reduced from £55 to a mere, line discontinued, £15. When I tried on the very last pair in the shop I instantly fell in love.
These sandals have walked me to work and back for three seasons, they have run around my work for 8 hours a day. They have lead me across the sands and over costal paths that inspired the likes of Dylan Thomas.

These sandals have chased my children around the block, hung out the washing, ran to the shop and back and, on occassion, been known to kick my husband under the table.

These sandals have scaled mountains, albeit a small mountain in wales, but still a mountain.

These sandals have been kick aside by my kids running throught the house, jammed against the wall by the door, left in the car over night in freezing conditions, left in the garden over night (eeewwww bugs the next day), ran through the sea, scaled rock pools, stuffed under the bed for safe keeping until dry enough to dig them out, shuffeled in by both my kids (while the most amusing sight you will ever see is you child flopping around in your oversized shoes) and even put through the washing machine.

I fear my days are limited with these, the most trusted of sandals. I am scared the day will come when I have to part with my most trusted friends. After all we have been through together you were always the ones who carried me the furthest and the highest.

So I stand and I raise a glass to possibly, in my mind without a doubt, the most magnificent sandals in the world.

FILMS4TENBY

Am I brave enough to see this film? I have been putting it off but I think I should get round to it now.
There is just soemthing about true events that tend to pull at me heart strings and it often leads to embaresing blochy face, and running mascara in public.

Fourcroft's Blog

Next Feature – The Impossible – 8pm Monday 2nd September.

The-Impossible-Movie

Based on a true story, The Impossible is the unforgettable account of a family caught, with tens of thousands of strangers, in the mayhem of one of the worst natural catastrophes of our time. But the true-life terror is tempered by the unexpected displays of compassion, courage and simple kindness that Maria and her family encounter during the darkest hours of their lives. Both epic and intimate, devastating and uplifting, The Impossible is a journey to the core of the human heart. Starring Naomi Watts (nominated for Best Actress in the 2012 Oscars), Ewan McGregor & Tom Holland, the film was directed by Juan Antonio Bayona. Interestingly, this is a Spanish film made in English & tells the real life story of the family of Maria Belon who were caught up in the tsunami that devastated Thailand in 2004.

For…

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Customer Experience

The other day I was asked what my worst experience as a customer was. I had a few answers that sprang to mind but it got me thinking.

I have had a number of bad experiences like rude wairesses, dirty and unhelpful hotels, slap dash meals I mean please everyone has been on the receiving end of badly trained staff. However in my years of working within the hospitality and catering industry I have met a much larger number of, well for want of a better word, “Bad customers”.

~I am talking about the man who will lick his plate clean and then at the end of his three courses tell you that his starter was more like water than soup, his steak was so over cooked that he could not chew it properly and his dessert contained nothing but cream (when he ordered ice cream) . Thus expecting you to provide a substantial discount to his bill. There are people out there that firmly believe a 2 star credited hotel should provide you with a mini fridge and free bottled water in their room when they are paying a mere £65 for the room & breakfast.

I have had a guest spend thirty minutes yelling, to the point when she went almost purple in the face, at me because she did not read the pay and display sign in the car park that, very clearly, states than in Wales blue badge holders get an extra hour of time but still have to pay the required fee to park. Aparently this is, naturally, my fault and I should pay her fine as I did not make it clear when she told me she was going shopping forty miles away. She negleted to tell me she had a blue badge when she booked a parking space at the hotel and walked over 100 meters from the car to the entrance and pulling her suitcase.

Lets think about this for a second shall we. The government has invested god only knows how much money into training schemes to help small & large businesses to train their staff to the adequate levels we expect as a nation. Private Training companies are making an absolute fortune teaching idiotic waiters how to be polite and how to tuck in their shirts when at work. Should the same not apply to vile and rude customers to frequent these public places? Should we start to look at ourselves as customers and our behaviour, which I have found can be most antaganising on times, before we judge the staff? Given that one member of staff can deal with over one hundred different customers in one shift and on average at least 4 or 5 of them will push every idiotic button there is. Then can be run ragged by just one fussy customer who insists on having your full attention at all times. Who is continuously rude, apressive and demanding. Most staff can deal with them and do it all with a smile and a curtsey. 

There will come a time when the wrong agitated customer and the over run member of staff will come head to head and the fireworks will start. This is a sight I have come ever so close to witnessing a few times but have managed to remove the staff just in time to avoid the head on collision.

I think, and it is just that my thorghts, that we should have a central training program started for such guests. The ones who will do everything and anything to make sure it is not their fault and if they throw their toys out of the pram hard enough they will get everything for nothing.

Now that I have that off my chest I can resume my customer based day. Happy customering.

 

Welcome World

Well this is me starting my first blogg. I am a mum of two who works a full time job in hospitality. I have spent the last six years finding new ways to minimise my expenditure, personalise gifts and still have the time to spend with my kids. 

This blogg will show over time how I achieve this (or in some cases epic fails at this). Life is not perfect and I do not get things right the first time round. 

I hope that this will prove enjoyable if not for you then for me to look back at in time to come.

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